Shipping

The conditions below apply to regular customers.

 

If you are interested in wholesale or catering, please contact us for more information on orders and delivery terms.

 

Delivery of regular items (not requiring temperature control)

 

Items will be sent within 1 – 3 working days to the address specified in the order form section [billing address], or [delivery address] if provided. If the item is not in stock and we are unable to send it within 3 working days, we will inform you by e-mail and offer you either the option to cancel with a refund, or sending only part of your order.

 

Order Deadline:         Every working day at 12:00 CET

 

Please note that the delivery date depends on the time of receipt of the order. Orders received after the daily order deadline (after 12:00 CET) will not be processed until the next working day.

 

Czech Republic

Delivery within 1 to 2 working days from the date of dispatch.

 

Shipping Method	Cost (Kč)	Additional Information
Home Delivery	89,-	Free for orders ≥ 1400,- Kč
Zásilkovna (Pick-Up Point)	59,-	Free for orders ≥ 750,- Kč
Personal Collection	Free	Luby-Klatovy

Note: We use the services of Zásilkovna and their partners for transport. The listed prices are final (incl. VAT)

 

Slovakia

Delivery within 2 to 3 working days from the date of dispatch.

 

Shipping Method	Cost (Kč)	Additional Information
Home Delivery	149,-	Free for orders ≥ 2400,- Kč
Zásilkovna (Pick-Up Point)	89,-	Free for orders ≥ 1200,- Kč

Note: We use the services of Zásilkovna and their partners for transport. The listed prices are final (incl. VAT)

 

Germany, Austria

Shipping Method	Cost (Kč)	Additional Information
DHL/DPD Home Delivery	180,-	Free for orders ≥ 3000,- Kč

Rest of EU

Please contact us regarding the calculation of shipping costs.

 

Delivery of frozen and refrigerated goods

 

The items will be delivered to you as part of our regular delivery schedule, which we carry out every 2 to 3 weeks in the summer season. If the items are not in stock and we cannot deliver them to you, we will try to contact you as soon as possible after receiving your order and we will offer you either cancellation of the order with full refund, or partial delivery of the order.

 

If you find any issues with the frozen shipment, please contact us immediately upon delivery. We are not liable for any damage to the goods due to the customer’s inability to receive the shipment for any reason. If no one is present at the delivery address to accept the order, you will be charged a processing fee of 25% of the order value. You can then either request a refund of the order total (less processing fee) or request a re-delivery of the order during the next delivery date (in about 2 to 3 weeks). Redelivery of your order will be included on the next delivery date, only after the processing fee for non-receipt has been credited to our account.

 

Minimum Order Quantity	10 Pints
Delivery Areas	Klatovy, Plzeň, Praha, Příbram, Písek, Strakonice, Klatovy
Delivery Method	As part of our regular delivery route and schedule. Contact us for more details
Order Deadline	3 days before the scheduled delivery date
Delivery Time	Between 9am to 5pm.
Service Fee	120,- Kč (including VAT)

 

It is important that you are present at the delivery address at the agreed time interval for receiving the shipment due to the frozen nature of the items. Frozen food will be packed only in ordinary cardboard boxes without additional thermoregulatory elements.

 

In case of any questions regarding shipping costs and process, please do not hesitate to contact us: shop [at] patipatti [dot] com

Thank you! : )